technical-support

Content in technical-support

Pugging Along

The pugs are busy! We reconvened our 90-Day meeting with users and the first one was great! Old pug users offered advice to the new pug users and made some nice mentoring connections. I’m still spouting all kinds of stuff from that meeting and others. (Training events…? Hmmmm….) Punctual Pug XL is being built. Design…

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App Store Delays

UPDATE: THE APPS ARE LIVE! Hi friends, We are currently waiting on Google and Apple approvals for the new Punctual Pug 2.0 apps. Apparently, this sort of delay is not unusual of late for both of these stores. We apologize for the delay and would encourage people to use the desktop version temporarily. We’re sorry…

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Upgrade!

So when anyone sends a ticket now, you will notice a big difference. We have upgraded our ticket system to Sentry which will help the developers find broken things and address your issues much faster. We are doing a lot under the hood right now to improve the infrastructure within and surrounding Punctual Pug as…

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I Start My Day with Pug!

“I start my day with Pug!” That’s what Jen told me in our webinar on Friday where we had Punctual Pug customers and developers together for the first time! All the Grumbles were represented: the Golden Grumble, the Marionberry Grumble, the Arctic Grumble (and hopefully, soon to be announced, a new Grumble!). We spent two…

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Pugs and Nomads

We have established thus far several things in the past two months: Punctual Pug users are the best looking, most fastidious, with the biggest brains. To keep up with them, the developers and I have to wear our sneakers 24X7! Punctual Pug is very fortunate to work with Nomadic Software. We are powered by their…

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Fun & Games!

Not everything is fun and games but we are having a blast over here! We have been working hard with new features, improvements, and a new helpdesk that will organize all your questions, feedback, and route any issues straight to the Developer Pugs and me! The first version of what we are calling Person-Centered Scheduling…

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Slacking to Scale

It’s an exciting time over here at Punctual Pug, Inc., as we begin looking ahead into 2024 and figure out some things to help us best support our Golden Grumble (and hopefully some Arctic Grumblers, too!) ! Given how new we are-and how fast all of this has begun-we want to make sure we keep…