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constant-improvement

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Ida-Go!

Busy this week! Demos in Washington, New York, Alaska, and a conference in Idaho! I’m in Coeur D’Alene which is in northern Idaho not far from the Canadian border. IACP is a cool group that is going through quite a time with budgets, rules–all the things so many states are going through–and still mantaining their…

Dakota

The first part of the drive across South Dakota was as you’d expect: vast, endless horizons, miles and miles and miles of quiet. There is something special about it. Heidi was right. As soon as you cross the Missouri River, it begins to change with small hills and scrubby pine trees, and eventually The Badlands…

Home on the Range

Their Longfellow Center is a renovated elementary school! The pugs are loose in South Dakota on both sides of the state, covering all the time zones! I spent Monday in Sioux Falls where Heidi showed me the extraordinary work that DakotAbilities is doing to support very medically complex people both during the day and at…

Pugging Along

The pugs are busy! We reconvened our 90-Day meeting with users and the first one was great! Old pug users offered advice to the new pug users and made some nice mentoring connections. I’m still spouting all kinds of stuff from that meeting and others. (Training events…? Hmmmm….) Punctual Pug XL is being built. Design…

We’re Getting Testy!

Yesterday, we had two meetings with our pug partners and both went so well! We had the second meeting looking at Punctual Pug XL designs (timekeeping, punching, etc.) to gather ideas and input so when this thing hits the ground, it will be just so great. Our designer swung for the fences and sent it…

Patch of Pugs

You’ll be seeing more of these announcements as we deploy more frequent Pug Patches, fixing bugs and adding small enhancements to keep you entertained between bigger updates (like one coming up soon!). You’ll also notice we have added more detailed release notes, as well. We plan on a lot more of this to come. You’ll…

It’s ABOUT Time!

We had the first meeting for Punctual Pug XL with six providers, our developers, and me. We got some really constructive feedback but it was evident from the designs, that our first run at timekeeping got a lot right. And that was encouraging! Now we’re chewing on the feedback and adding some more designs… We’ve…

Pug Patches

We pushed some Pug Patches out today to catch up on some tickets and smash some creep-crawlies. Sorry for the delay as we’ve been working on improving some things under the hood that really had to happen. We want to hit 2026 ready to go! You will also now get notified when we roll out…

Utahhhhh

Punctual Pug was one of the sponsors of the UACS conference in Midway, UT, this past week. Ana was womanning the table while I was fighting my way home from Anchorage! It was fun to see people when I arrived on Friday; old friends and new ones. It will be fun to see UACS continue…

The Arctic Grumble

Every time I come to Alaska (and there have been a lot of times), I love it more. And each time I show up to the AADD conference, I leave with all kinds of ideas. Especially this time…self-directed services was a giant discussion and it led to a lot of input about how Punctual Pug…

Back in Oregon

The pugs and I are kind of camping in Turner, Oregon, at this cool retreat that CPAO has gotten for its fall conference. It’s going to be a busy one! Punctual Pug is sponsoring and I’ll be singing the songs of the pugs and talking all things nerdy today. I’ll certainly be talking about our…

Pumpkin Spice Pug!

2.0 is live! (And it does smell faintly of pumpkin spice!) Schedules are migrating right now. Please let us know all your ideas, and send feedback! And thank you to our “partners” for your support and patience as we grow! The term partner seems better than customer because of all your input and support. This…

Two dot OHHHHH!

The pugs are waking up to the smell of fall leaves and pumpkin spice! As you know, we’ve been quiet this year because we decided to make some vast improvements. Last year, we developed very fast and we made the decision in January to slow it down and take a hard look at what we…

Wicked Cool Tools

It is not a surprise to any of you what a giant nerd I am. So, I have to tell you all about three super tools that I’m working with right now (and I’m also adding them to the presentation I’m doing at a few conferences this year called Teach Me to Nerd). Loom: Do…

Utahhhhhhhhhh

The pugs and I are pleased to announce a new partnership with The Utah Association of Community Services (UACS) right here at home! If you are a member agency of UACS, you get all the cool stuff people in Oregon, South Dakota, Alaska, and Idaho already signed up for! That is FIVE grumbles, if you’re…

We Need Some DSPs!

We just announced registration for our DSP Focus Group. If you are using Punctual Pug, we are looking for DSPs to make our app better! Please share the email sent to admins or drop me a note for more information! The timing will be perfect as we are working a lot on our infrastructure and…

Upgrade!

So when anyone sends a ticket now, you will notice a big difference. We have upgraded our ticket system to Sentry which will help the developers find broken things and address your issues much faster. We are doing a lot under the hood right now to improve the infrastructure within and surrounding Punctual Pug as…

New Friends!

The pugs and I are proud to have been asked to take part in and sponsor an event at Utah Tech Week! Alyssa from Utah Advocacy Coalition asked if we would and so we did. I can’t make it but Eddie from TURN Community Services was kind enough to step in and offer to sing…

What’s Cookin’?

We are out of the gate in 2025, releasing the pugs all over. On January 17, at 12N MST, all customers have been invited to a webinar to see ALL THE NEW STUFF we released right before the holidays (check your email!). We will also chat with the developers and talk about immediate priorities, as…

Pug The Halls!

Today, we have a new release! And it happens to be just ONE DAY SHORT of Punctual Pug’s official incorporation…IT’S OUR BIRTHDAY on Friday. The pugs are thrilled but they insist that they are still puppies. However, with all that’s gone on since January, and the release today, I think we’re growing up. We hope…

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